Do You Charge My Credit Card When Booking?

It depends on the rate. Many rates are prepaid: your card is charged in full when you book. Others are paid at the hotel, and your card only secures the reservation. Which one applies is shown with the rate before you complete your booking.

How Do I Get My Confirmation Number?

Your confirmation email is sent by our booking partner as soon as your booking is complete. It shows your Trip ID / booking number and the hotel details. To look up your booking, please select the appropriate link based on your Trip ID:

• If your Trip ID starts with the letter "R": www.travelweb.com/trips/gar/lookup
• If your Booking ID starts with the number "1" and contains 8 digits: viprates.hotel-rez.com/manage-bookings or book.hotel-rez.com/manage-bookings
• If your confirmation number does not begin with "R" or contains more than 8 digits: www.travelweb.com/trips/ppn/2050/lookup

How Do I Print An Itinerary Or Receipt?

You can view and print your itinerary or receipt online. To look up your booking, please select the appropriate link based on your Trip ID:

• If your Trip ID starts with the letter "R": www.travelweb.com/trips/gar/lookup
• If your Booking ID starts with the number "1" and contains 8 digits: viprates.hotel-rez.com/manage-bookings or book.hotel-rez.com/manage-bookings
• If your confirmation number does not begin with "R" or contains more than 8 digits: www.travelweb.com/trips/ppn/2050/lookup

When will my reservation be at the hotel?

Your reservation is sent to the hotel by our booking partner. Depending on the rate and your arrival date, it can take from 24 up to 72 hours before your name appears in the hotel's own reservation system. If the hotel cannot find your reservation at check-in, show them your confirmation email, which includes the booking partner's contact details, or send us a message with our Contact Us form, including your booking number.

What credit cards do you accept?

Your payment is processed by the booking partner that supplies your rate. Major cards such as Visa, MasterCard and American Express are generally accepted; the cards accepted for your booking are shown on the payment page.

Is My Credit Card Secure?

Yes. Card details are entered on the secure, encrypted payment page of our booking partner and processed by that partner or its payment processor. We do not store full card numbers. For more information, please see our Privacy Policy.

Is the room rate per person or per night?

All rates displayed are nightly, and based on double occupancy per room unless otherwise specified. Carefully review the room descriptions and rate rules to ensure the room you select can accommodate your entire party. Any extra adults or children above the room's listed occupancy may be subject to additional charges at the property's discretion. Some rates may require special identification. Taxes and fees payable at the hotel are shown where our booking partners provide them.

Once I have made my reservation, will I receive any written confirmation from the hotel?

No. The email confirmation you receive from our booking partner is all you need. It shows your booking number, the hotel information, the rate, the hotel confirmation number where available, and the hotel's cancellation policy.

Our children will be with us… do they stay free?

Although this varies by property, typically children under 12 years of age stay for free in their parent’s room using the existing bedding. Note: it is important to disclose all the occupants in your party and disclose their ages upon request.

I should receive a discounted rate. How do I get this?

The rates displayed are the only rates available to this site for making reservations. These rates may include government, corporate, or senior discounts. You may need special documentation at check-in to confirm you are qualified to receive that rate. Please do not expect to receive such a rate at check-in without the proper identification even if you have selected to book it online.

How Do I Book More Than 1 Room?

In the hotel search, select the number of rooms you need. Most properties consider 9 or more rooms to be a group reservation; for groups, please use our group booking form (see I Have A Group – Who Do I Contact?).

Can I Book for Someone Else?

Yes you are welcome to book for someone else. Please remember to make sure you put the correct guest name and input a contact phone number for the traveler.

Is There a Change or Cancel Fee?

We cannot modify reservations. To change your dates, cancel your booking (if your rate allows it) and make a new one. Cancellation and change rules, including any fees and deadlines, depend on the rate and are set by the booking partner that supplies it. They are shown before you book and in your confirmation email. To look up your booking, please select the appropriate link based on your Trip ID:

• If your Trip ID starts with the letter "R": www.travelweb.com/trips/gar/lookup
• If your Booking ID starts with the number "1" and contains 8 digits: viprates.hotel-rez.com/manage-bookings or book.hotel-rez.com/manage-bookings
• If your confirmation number does not begin with "R" or contains more than 8 digits: www.travelweb.com/trips/ppn/2050/lookup

What If I Forget To Cancel The Booking?

If you do not cancel before the deadline in your rate's cancellation policy, or you do not arrive, you may be charged for the stay as set out in that policy.

How to view or cancel bookings?

To look up your booking, please select the appropriate link based on your Trip ID:

• If your Trip ID starts with the letter "R": www.travelweb.com/trips/gar/lookup
• If your Booking ID starts with the number "1" and contains 8 digits: viprates.hotel-rez.com/manage-bookings or book.hotel-rez.com/manage-bookings
• If your confirmation number does not begin with "R" or contains more than 8 digits: www.travelweb.com/trips/ppn/2050/lookup

What If I Want To Change My Reservation During My Stay?

We cannot change existing nights of a reservation. If you have an emergency, or a problem with the property that hotel staff cannot resolve, please contact the booking partner using the details in your confirmation email, or send us a message with our Contact Us form, including your booking number.

I Canceled – When Should I Expect My Refund?

Refunds for reservations cancelled within the cancellation policy are made by the booking partner to the card you paid with. They typically take 7 – 10 business days to appear, but some refunds can take up to 30 days or the next statement cycle, depending on your bank.

How Do I Know The Booking Was Canceled?

When you cancel, the booking partner issues a cancellation number and emails a cancellation confirmation to the address used for the booking. You can also check the status of your booking online. To look up your booking, please select the appropriate link based on your Trip ID:

• If your Trip ID starts with the letter "R": www.travelweb.com/trips/gar/lookup
• If your Booking ID starts with the number "1" and contains 8 digits: viprates.hotel-rez.com/manage-bookings or book.hotel-rez.com/manage-bookings
• If your confirmation number does not begin with "R" or contains more than 8 digits: www.travelweb.com/trips/ppn/2050/lookup

How Do I Change My Reservation?

We cannot change existing nights of a reservation. Cancel it (if your rate allows it) and make a new booking for your new dates. To add a night, simply make a new booking for the extra night. To look up your booking, please select the appropriate link based on your Trip ID:

• If your Trip ID starts with the letter "R": www.travelweb.com/trips/gar/lookup
• If your Booking ID starts with the number "1" and contains 8 digits: viprates.hotel-rez.com/manage-bookings or book.hotel-rez.com/manage-bookings
• If your confirmation number does not begin with "R" or contains more than 8 digits: www.travelweb.com/trips/ppn/2050/lookup

I’m Having Trouble With My Online Booking – What Should I Do?

Send us a message with our Contact Us form, and tell us the hotel, your dates and what went wrong.

I Did Not Receive An Email Confirmation- What Should I Do?

First check your spam or junk folder. You can also find your booking online and view, print or resend your confirmation. To look up your booking, please select the appropriate link based on your Trip ID:

• If your Trip ID starts with the letter "R": www.travelweb.com/trips/gar/lookup
• If your Booking ID starts with the number "1" and contains 8 digits: viprates.hotel-rez.com/manage-bookings or book.hotel-rez.com/manage-bookings
• If your confirmation number does not begin with "R" or contains more than 8 digits: www.travelweb.com/trips/ppn/2050/lookup

If you still cannot find it, send us a message with our Contact Us form, including the guest name, hotel and dates of the booking.

How Do I Contact You?

Send us a message with our Contact Us form. For an existing booking, please include your booking or confirmation number.

How Do I Submit Special Room Request For Bedding, Smoking Preference, Connecting Rooms, Etc.?

Send us your booking number, guest name, dates of stay and your preferences with our Contact Us form, and we will pass your request to the property. Please note all requests depend on the hotel's availability and are not guaranteed.

Is breakfast included?

This varies by hotel and while many hotels offer free breakfast, we encourage you to review the descriptions or contact the property prior to check in. Breakfast options typically range from continental to buffet or full service.

Is parking available? Free parking? Long-term parking?

Long and short term parking rates vary by hotel. While most hotels offer free parking to their guests, many downtown and urban properties do charge a fee. Long-term parking is offered at the discretion of the property (often in conjunction with park and fly rates).

Is there a hotel shuttle service to/from the airport?

Many hotels offer prepaid and complimentary shuttle service to and from the airport. If this is a service the property offers, you will need to make arrangements directly with the hotel and additional charges may apply.

I Had A Problem At The Property – Can You Help?

If a property representative is unable to resolve your issue directly, please contact the booking partner using the details in your confirmation email, or send us a message with our Contact Us form, including your booking number and a description of the problem, and we will do our best to help.

How Do I Get Address And Directions To The Property?

To obtain the address and or driving directions to the hotel, we suggest going directly to Google Maps or by contacting the hotel directly.

What Do I Need To Give The Property On Check-In?

Most properties will require you provide a photo-ID along with a credit card for incidentals

Are rollaway beds/cribs available?

Many hotels offer rollaway beds and cribs, often for an extra charge. Availability and prices vary by hotel and room type, so please check the hotel's policies or contact the property.

Do hotels have minimum age requirements?

Please be aware that most hotels may have minimum age restrictions or requirements when reserving a room. For example, some hotels with casinos may require you to be 21 years of age to check into a room. You must be at least 18 years of age to make a booking. If in doubt, please contact the property directly.

What if there will be more than two adults in the room?

Most hotels allow additional guests to stay in the room for an extra charge, which varies by hotel. Please note most hotels have a maximum occupancy based on bedding and room type.

What Is The Privacy Policy?

We take protecting your privacy very seriously. For additional information, please read our detailed Privacy Policy.

I Have A Group – Who Do I Contact?

For 9 or more rooms, please fill out the group booking form of our partner HotelPlanner by clicking here.

Will I receive frequent stay points?

Some hotels offer points and some do not. We recommend that you inquire about points when you arrive at the hotel.

What about the special discounts?

Many of the participating hotels offer special internet rates through our booking partners, which are often lower than the hotels' standard rates. Prepaid rates require payment by card when you book. A rate is only guaranteed once your booking is confirmed.